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Your medical record

Salem Health is committed to maintaining and protecting your medical records. You have the right to inspect and/or receive a copy of these records, with certain exceptions. 

How to request a medical record

Preferred electronic methods

MyChart 
Use MyChart for instant access to records such as lab results, imaging, and immunizations. For detailed instructions on how to view your records in MyChart, please click here. If you need a copy of records that are not available in MyChart, you can still submit your an electronic request through MyChart (click here for instructions).

HealthMark Request Manager
(Please note: upload of driver’s license is required.)

  1. Click the link above and enter your email address.
  2. You will receive an e-mail. Please open it and follow the link.
  3. Select “Open New Request.
  4. Choose “Request Type,” i.e. Medical Records.
  5. Fill in all required fields and click “Submit Request."

For location of your medical records enter the following information:

  • Clinic or Hospital Name: Salem Health
  • Phone Number: 503-561-5750
  • Address: 890 Oak St SE Salem, OR 97302

Email subpoenas to: RiskManagement.subpoenas@salemhealth.org


Alternative manual process

To manually order records, please click on the appropriate form and submit a signed copy via any of the methods below:

 

Email

MedicalRecords@salemhealth.org
Scan or take a picture of signed release form and email it to us.

Mail

Salem Health Hospitals & Clinics
ATTN: HIM Department
890 Oak St. SE, Salem, OR 97302

 

Fax

503-814-2728

You can also drop off your signed request in-person:


Address/location
890 Oak St. SE
Salem, OR 97302
Building B, second floor

Office name
Health Information Management
Medical Records

Phone
503-561-5750

Hours
Monday through Friday, except holidays
8 a.m. to 4:30 p.m.

Address/location
525 SE Washington St.
Dallas, OR 97338

Office name
Main Admitting Desk

Phone
503-561-5750

Hours
Daily, 7 a.m. to 5 p.m.



 

Same day requests: please call ahead to see if we can accommodate your request.

Requirements:

  • Click here for visitor information.
  • Photo identification is required for release of your records.
  • Don’t forget your signed form. But if you do, we’ll have a blank one for you.

Copies of medical records are available for:

Receiving your medical records

We typically fulfill requests within two weeks, but please allow up to 30 days to process your requests.

Please note: Salem Health may charge a fee for providing paper copies of your medical records.

 

What records do I need to request?

Before requesting any records, please check MyChart to see if you can access what you need. If not, consider the following types of requests:

  • General requests: If you are requesting information to help with continuing patient care or to see an overview of what care has been received, check all the pertinent boxes on the authorization form and be sure to include a date or date range.

  • Request something specific: If you need specific information, please check “other” and write in what is specifically needed on the “other” line of the authorization form. (For example, if an anesthesia report is needed, please write “Anesthesia Report” on the “other” line.)

If you are not sure what records to request, please contact the medical records department at 503-561-5750. We will do our best to assist you with your request by helping you navigate MyChart or answering questions about the authorization form.